Returns

Last Updated: 12 Nov 2024

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At Sandy Lane Works, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy with your purchase, we’re here to help. Please read our refund policy below for details on returns, exchanges, and refunds.

1. Returns - You have 30 days from the date of purchase to request a return. To be eligible for a return, the following conditions must be met: Condition of Product: Items must be unused, in their original packaging, and in the same condition that you received them. Proof of Purchase: A valid proof of purchase (e.g., receipt or order confirmation email) is required.

2. To initiate a return, please contact us using the link with your order details. We will provide instructions for sending the product back to us.

3. Refunds - Once your return is received and inspected, we will notify you via email of the status of your refund. If approved, a refund will be processed as follows: Original Payment Method: Refunds will be credited back to your original method of payment. Depending on your card issuer’s policies, it may take [X] days for the refund to be posted to your account. Processing Fees (if applicable): Certain fees may apply, and these will be deducted from your refund amount. Note: Shipping costs are non-refundable. If you received free shipping and return the item, the cost of the original shipping may be deducted from your refund.

4. Exchanges - We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Contact Email or Phone Number] with details and a photo of the defect or damage. We will arrange a replacement at no additional cost to you, if eligible.

5. Sale Items- Only regular-priced items may be refunded; sale items are non-refundable. Items purchased during a promotion or clearance event are not eligible for return or exchange unless defective or damaged upon arrival.

6. Return Shipping - Customers are responsible for covering the return shipping costs unless the item is defective or an error was made in your order. For defective or damaged items, we will provide a prepaid return shipping label. Please contact us using the link to obtain this label.

7. Late or Missing Refunds - If you haven’t received a refund within the expected timeframe. Check your bank or credit card statement. Contact your bank or credit card company, as it may take additional time for the refund to be processed. If you’ve completed these steps and still haven’t received your refund, please contact us.

8. Contact Us - f you have any questions regarding our refund policy or need assistance with a return, please reach contact us using the link.​