Privacy Statement
 

Last Updated: 12 Nov 2024

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Sandy Lane Works ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website sandylaneworks.shop or sandylaneworks.co.uk ("Site") and interact with our services.

1. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect - We may collect and process the following types of personal data: Personal Identification Information: Name, email address, phone number, postal address, etc., which you provide directly to us. Usage Data: Information on how you use our Site, including pages visited, time spent, and interactions, collected through cookies and similar technologies. Technical Data: IP address, browser type, operating system, device type, and other technical information about your device.

3. How We Use Your Information - We use your information for the following purposes: To Provide and Improve Our Services: Process orders, respond to enquiries, provide customer support, and improve our Site's performance. To Communicate with You: Send transactional emails, respond to customer service requests, and provide updates on our services. To Personalise Your Experience: Display relevant content and enhance user experience based on your preferences. For Marketing Purposes: Send promotional materials and special offers, where you have consented to receive these communications. To Comply with Legal Obligations: Fulfil our obligations under UK and EU law, such as responding to law enforcement requests.

4. Legal Bases for Processing - Under the UK General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data: Consent: When you have provided explicit consent for specific purposes (e.g., marketing communications). Performance of a Contract: Processing is necessary to fulfil our contract with you (e.g., processing an order). Legal Obligation: When processing is necessary to comply with legal obligations. Legitimate Interests: For purposes that are necessary for our legitimate business interests (e.g., improving our services), unless overridden by your data protection rights.

5. How We Share Your Information - We do not sell or rent your personal information. We may share your data in the following situations: With Service Providers: Third-party providers who assist us in operating our Site and providing our services (e.g., hosting, payment processing). With Legal Authorities: When required to comply with legal or regulatory obligations, enforce our terms, or protect our rights, privacy, safety, or property. In Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred, and you will be notified if this occurs.

6. International Data Transfers - We primarily store and process data within the UK or the European Economic Area (EEA). If we transfer data outside of these regions, we ensure an adequate level of protection in line with UK GDPR by implementing appropriate safeguards, such as Standard Contractual Clauses or obtaining your explicit consent.

7. Data Retention - We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once data is no longer needed, we securely delete or anonymise it.

8. Your Data Protection Rights - Under the UK GDPR, you have the following rights regarding your personal data: Right to Access: Request access to the personal data we hold about you. Right to Rectification: Request correction of inaccurate or incomplete data. Right to Erasure: Request deletion of your data where there’s no compelling reason for us to retain it. Right to Restrict Processing: Request that we limit how we use your data in certain situations. Right to Data Portability: Request a copy of your data in a commonly used electronic format. Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent. To exercise these rights, please contact us using the information in the "Contact Us" section.

9. Security Measures - We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

10. Cookies - Our Site uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can adjust your cookie preferences at any time through your browser settings or by following the instructions in our Cookie Policy.

11. Children’s Privacy - Our Site is not intended for children under 13, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy - We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

13. Contact Us - If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at using the link.